Owner Information

We start as we mean to end – thorough, educated, detailed, timely, responsive and helpful.

Routine Inspections
We guarantee to inspect your property on a regular basis in accordance with your instructions and to forward you a detailed report, unless you instruct us

We take care of your property’s maintenance and repairs as if it were our own. The purpose of these inspections, are two-fold:

Firstly, to bring to your attention any immediate maintenance needs and secondly, to inform you of any preventative maintenance or refurbishment that may be beneficial. Owners can then forecast and budget accordingly, for any upgrading work suggested in the report.

Rent Arrears
We follow up rent arrears five days per week. We allow a 3 day grace period. On day 3, the tenant receives either a phone call, SMS or email reminding them to pay their rent. On day 4, a Notice of Termination is issued, giving 7 days to pay or vacate the premises. If they still do not pay, it is at this point that we will request confirmation from you that you want us to proceed with court action to secure vacant possession of the property.

Rent Monies
We guarantee to bank all monies received by us into your nominated bank account within 2 business days of the last working day of each month.

Repairs and Maintenance
We guarantee to attend to all routine repair requests within 48 hours and all urgent repairs within 4 hours.

We make it economical for you to deal with us by guaranteeing that we will take all reasonable steps to obtain the best pricing option for repairs and maintenance.

Personal Information
We value the personal information you give us and will take all reasonable precautions to prevent unauthorised access to that information. We will not provide your personal information to any other organisation for marketing purposes. We will, with your help, keep your personal information accurate, complete and up to date. We
guarantee to correct any error that you bring to our attention.

Professional Standards
We guarantee you the highest standards of honesty, integrity and professional practice by conducting all our business dealings with you in full compliance with the Code of Ethics and Rules of Practice of the Real Estate Institute of Western Australia.

Our Own Standard Forms
Our office has developed its own standard forms for Property Management. This includes both application forms and lease agreements. We ask detailed questions on the application form and add our own special conditions to the lease agreement. As we encounter obstacles in Property
Management we overcome them by upgrading our forms. Our landlords can stipulate special conditions required for their particular property.

Competitive Fee Schedule
Our office provides a competitive fee schedule which offers discounts and incentives to owners who refer more business to us. Whether you personally have more than one rental property managed through our office, to if you know a friend who would like us to manage their property – either scenario will qualify for discounted fees.

Detailed Checklists
Our office’s procedure includes checklists to ensure the correct and efficient management of your property. We have covered all areas of property management in 33 individual checklists to ensure nothing is forgotten or overlooked whilst managing your property. These checklists are updated on a regular basis and used by all Property Management staff.